Welcome to Flowers Milton Keynes. Please read these Terms & Conditions carefully before using our website to place an order for flowers and gift deliveries in Milton Keynes and the surrounding areas. By confirming your order, you agree to the following Terms & Conditions, which form the basis of your contract with Flowers Milton Keynes. These terms are intended to provide transparency and clarity around the online shopping process, ensuring our customers feel confident in using our flower delivery service in Milton Keynes.
These Terms & Conditions apply to all customers placing orders for flower delivery in Milton Keynes and the surrounding areas. Whether you are ordering for yourself or on behalf of a third party, you are bound by the terms set out below. Please note, none of these terms affect your statutory rights as a consumer under UK law.
To order flowers through our online store, please follow these steps:
Should there be any issues with your order, such as unavailable stock or payment problems, we will contact you using the information provided at checkout. We reserve the right to refuse any order prior to confirmation, in such cases you will be notified and any payment made will be refunded in full.
Full payment is required at the time of ordering to secure your chosen delivery slot. We accept major UK debit and credit cards as well as other payment options indicated at checkout. Prices are stated in British Pounds Sterling (GBP) and include VAT at the applicable rate unless otherwise specified.
All prices and product availability are subject to change without notice, but any price changes will not affect orders already confirmed and paid for. If for any reason payment is reversed or not authorised, your order will not be processed and you will be notified.
We deliver across Milton Keynes and its surrounding areas. At checkout, you will be asked to select a preferred delivery date and provide a delivery address. While we strive to meet all requested delivery slots, delivery times are not guaranteed and may be subject to factors outside our control, such as adverse weather, high seasonal demand, or traffic issues.
We require accurate and complete delivery information. We will not be responsible for failed deliveries or delays where incorrect, incomplete, or unclear instructions have been supplied. In the event that the recipient is not available at the time of delivery, our delivery team will endeavour to leave the flowers in a safe place or with a neighbour, unless otherwise instructed. Details of such arrangements will be provided to the sender.
All flowers and arrangements are subject to availability. The images displayed on our website are for illustrative purposes only. It may be necessary to substitute items in your order for similar blooms, colours, or packaging of equal or greater value, particularly during seasonal fluctuations or where certain flowers are unavailable. In the unlikely event of significant product variation, we will do our utmost to notify you before dispatch. Your understanding is appreciated to ensure your order is delivered on time.
If you wish to cancel or amend your order, please do so as early as possible. Orders for next-day or same-day delivery may be processed immediately and therefore cannot always be altered once placed. For orders scheduled beyond the current day, cancellations and changes can normally be accommodated up to 24 hours before the agreed delivery date. To request a cancellation or amendment, please contact us quoting your order reference number.
If your order has already been dispatched or delivered, we are unable to process a cancellation or make any changes. Any refunds made in accordance with our cancellation policy will be returned to the original payment method within a reasonable timeframe, typically within 5-7 working days.
We are committed to the highest standards in flower delivery across Milton Keynes. Due to the perishable nature of flowers, returns are not usually possible. However, if you are dissatisfied with your order, or if goods arrive damaged or not as described, please notify us within 24 hours of delivery. At our discretion, we may offer a replacement, partial or full refund. Photographic evidence may be required to process claims. This does not affect your statutory rights as a consumer under UK law.
It is the customer’s responsibility to ensure that all order and delivery details are accurate and complete. This includes providing correct recipient names, addresses, contact numbers, and any specific delivery instructions. We cannot accept liability for orders not delivered due to incorrect or incomplete information provided during the order process.
Customers must also ensure that the intended recipient is available to receive the flowers at the delivery address provided. Deliveries to hospitals, offices, or similar locations are subject to their acceptance procedures.
Flowers Milton Keynes takes pride in delivering fresh, high-quality floral arrangements. Should you have any concerns regarding the quality or condition of your flowers upon receipt, please contact us as soon as possible, ideally within 24 hours. We may request supporting information or photographs to help investigate and resolve your feedback promptly and fairly.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items ordered. To the fullest extent permitted by law, Flowers Milton Keynes will not be liable for any indirect or consequential loss, damage, or expense (including loss of profits, business, or goodwill) howsoever arising in relation to any transaction, including flower delivery in Milton Keynes.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under English law.
We are committed to safeguarding your privacy and processing your personal data in accordance with current UK data protection laws. Personal details provided during the ordering process will only be used for the purpose of fulfilling your order, processing payment, and, where consent is given, for marketing communications. Please review our Privacy Policy for further information on how we handle personal data.
In circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather conditions, strikes, transport disruptions, pandemics, or governmental actions, Flowers Milton Keynes will not be liable for any failure or delay in performing our obligations. We will make reasonable efforts to notify you where delivery or service may be affected.
These Terms & Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms & Conditions, including any non-contractual disputes, shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is declared void, invalid, or unenforceable, such provision will be deemed separable and will not affect the validity or enforceability of the remaining provisions. No relaxation or delay by Flowers Milton Keynes in exercising any right or remedy under these Terms & Conditions shall operate as a waiver of that right or remedy.
We reserve the right to amend these Terms & Conditions from time to time. Updated terms will be posted on our website and will become effective immediately upon posting. It is your responsibility to review these terms before placing each order.
If you have any questions about these Terms & Conditions, the ordering process, flower delivery in Milton Keynes, or any of our products, please refer to our website for further information or contact details. Our customer service team is available to assist you during normal business hours.
Thank you for choosing Flowers Milton Keynes for your floral delivery needs in Milton Keynes and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Milton Keynes, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Milton Keynes.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
